Returns & Exchanges
At Impact Dog Crates, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free 30-day return and exchange policy on all items in original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the merchandise in its original packaging, ensuring all tags are attached and the items are unworn and unwashed.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing